Returns & Exchanges
At Ayzel, we want you to be completely satisfied with your fashion choices, which is why we offer a seamless 30-day return and exchange policy for all unworn items with original tags. Whether the fit isn't perfect or you've changed your mind, our team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact and included.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our quality control team inspects the returned goods, your refund will be processed to the original payment method or your replacement sent within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing